Help & Store Policies
Everything you need to know about shipping, orders, returns and customer support at Neat Home.
Frequently Asked Questions
How can I track my order?
Once your order has shipped, you will receive an email containing tracking details (whenever available). You can use these details to follow your shipment directly on the carrier's website.
When will my order arrive?
Delivery times depend on your chosen shipping method, destination, and the carrier. Typical timeframes can be found in our Shipping Information section. Please note that all dates are estimates only and are not guaranteed.
Which countries do you ship to?
We currently ship to the United States, Canada, the United Kingdom, and selected European countries. We also offer international shipping to additional global destinations, though availability may change.
How much does shipping cost?
Shipping costs depend on the destination, shipping method, and order total. Please refer to our Shipping Information section for current standard and express rates, as well as our free shipping thresholds.
Can I change or cancel my order?
Please contact Neat Home support as soon as possible. Once an order is processing or has been shipped, changes or cancellations may no longer be possible.
What should I do if my item arrives damaged?
If your item arrives damaged or defective, please contact us with your order number, a description of the issue, and clear photos or videos. Our team will review the claim and advise on the next steps.
What if I receive the wrong item?
Please contact Neat Home with your order number and details of what you received versus what was ordered. We will review the situation and provide the appropriate available resolution.
How do I request a return or refund?
Contact Neat Home customer support first with your order details and the reason for your request. Our team will review your eligibility based on our policies and applicable consumer laws.
Shipping Information
Available for the United States, Canada, United Kingdom and selected European countries.
Standard Shipping
8–16 business days — $9.99
Express Shipping
4–10 business days — $19.99
Free Shipping
Available on orders of $100 or more.
Worldwide Shipping
We also ship to additional countries worldwide.
International Standard
8–16 business days — $34.99
International Free Shipping
On orders of $130 or more.
Note: Delivery times are estimates only and may vary depending on destination, carrier, customs and other circumstances outside Neat Home's control. Delivery dates are not guaranteed.
Returns & Refunds
You may request a return within 14 days of receiving your order.
To request a return, please contact Neat Home customer support before sending any item back. Our support team will provide the appropriate return instructions and return address.
Returned products should be in their original condition and include the original accessories and components. Products may be inspected to determine return and refund eligibility.
Once an approved return is received and reviewed, eligible refunds will be processed to the original payment method. Processing times may vary depending on your payment provider.
Please do not send products to the address shown on the package or to any other address without receiving return instructions from Neat Home first.
Nothing in this policy is intended to limit any mandatory consumer rights available under applicable law.
Nothing in this policy is intended to limit any mandatory consumer rights available under applicable law.
Damaged, Defective or Incorrect Orders
If your order arrives damaged, defective, or different from what you ordered, please contact Neat Home customer support as soon as possible.
To help us review the issue, please include your order number, a description of the problem, and clear photos or videos when relevant.
Each case will be reviewed individually, and we will provide the appropriate available resolution based on the circumstances. Please do not return any product before receiving return instructions from our support team.
Order Changes & Cancellations
If you need to change or cancel your order, please contact Neat Home customer support as soon as possible. We will do our best to assist you before the order enters processing or ships.
Once an order has entered processing or has been shipped, changes or cancellations may no longer be possible.
Lost or Delayed Packages
Delivery times are estimates and occasional shipping delays may occur due to carriers, customs, destination conditions, or other circumstances outside our control.
If your order appears unusually delayed, please check your tracking information first. If you still need assistance, contact Neat Home customer support with your order number and tracking information.
Track Your Order
Once your order has shipped, tracking information will be provided when available. You can use these details to follow your shipment's progress.
If your tracking information is unavailable or has not updated for an extended period, please contact Neat Home customer support for assistance.
Need Help?
Our support team is here to help with questions about your order, shipping or products.
contact123@storeneathome.com
Please include your order number in your message for faster assistance.